[T]hese things make Chick-fil-A a hero in my book.
- Rebecca Davis
Chick-fil-A is awesome! At least that’s the sentiment of every person in our family of four, even our 19-month-old. She just can’t verbalize it yet. But the way she scarfs down her food when we eat there speaks volumes.
When we are on a road trip, Chick-fil-A is our destination. We are always on the lookout for the red and white sign. Our five-year-old can spot it from a mile away. When we are out running errands or when the day has proven just too hectic to cook or when we simply want a special treat, Chick-fil-A it is!
The food is good, the prices affordable, and the customer service exceptional. (And let me tell you, customer service - good or bad - makes quite an impression on my husband. We’ll just leave it at that.) The longer we have been married, the more I’ve come to appreciate genuine and sincere customer service.
Chick-fil-A ranks at the top of our list in that regard. From feeding the hungry in times of need to loving those with whom they disagree to providing diapers and wipes to overwhelmed moms who simply forgot to grab the diaper bag on their way out the door to mints and mouthwash in the restrooms, Chick-fil-A goes above and beyond. And you can’t forget the adhesive placemats they provide for young children and the antibacterial wipes strategically placed at the exits of the indoor playgrounds. For a germaphobe like me, these things make Chick-fil-A a hero in my book.
And just when I thought I couldn’t admire the family-owned fast-food chain more, Chick-fil-A has decided to take its customer care to another level by offering a new service called “Mom’s Valet.” … Oh. Yeah.
According to Business Insider, “The service lets parents order at the drive-thru with their children in the car with them, then go inside where a Chick-fil-A employee will have a table ready – with however many high chairs they need – and serve them.”
So by now, you’re probably thinking: “Wow. The woman writing this blog is lazy and apparently doesn’t like to cook. All she does is feed her kids fast food.”
I rarely sit down during the day, I enjoy cooking, and I am conscientious about what I feed our kids. (Four cookies at one time are way too many!)
But all that aside, I am a mother of two young children who is being real about the little things in life.
If you have never tried it, I challenge you to take multiple young children into a restaurant by yourself – a diaper bag and a purse on one shoulder, a baby on your hip, and a kindergartener in tow who “needs” you to hold his Ninja Turtle in the middle of the parking lot – and attempt to order your food, pay for it, carry it to your table (along with everybody and everything else), drag a high chair across the room, and keep little hands from grabbing and spilling drinks and fries. It’s not easy; sometimes I feel like I’ve wrestled an alligator before we ever sit down to eat. And I only have two little ones that I get to take care of.
I’ve seen moms of multiples – sometimes four or five children in her care – and think, “How does she do it?
Apparently, Chick-fil-A thought the same thing. They see these situations a lot since many of their customers include Millennial mothers, ages 18-35.
Chick-fil-A vice president David Farmer told Business Insider, “The restaurant came up with the idea after noticing how hectic ordering could be for parents of young children.”
Thank you, Chick-fil-A, for noticing and caring enough to help. And thank you for operating your business with the eyes of Christ and a heart of love.
To this mom, it means a lot!